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How spn888 Handles Your Personal Information

This Privacy Policy explains exactly what data we collect when you open an account, make a deposit via DANA, OVO, or GoPay, and use our platform — and how we keep that data secure.

Account data protectedDANA, OVO, GoPay wallet info coveredCookie usage explainedYour rights outlinedContact path provided
spn888 How spn888 Handles Your Personal Information
REACH OUR TEAM

How to Contact Us About Your Privacy

If you want to request a copy of your data, ask us to correct something, or raise a privacy concern, our support team is the right starting point. You can reach us through live chat directly inside your account dashboard, by email at our support address listed in the help centre, or through our Telegram support channel. When you write in, include your registered account email and describe your request clearly — this helps us verify your identity and process your request without unnecessary back-and-forth.

Team online

Live Chat

Access live chat from your account dashboard. Fastest path for urgent data questions — our team picks up your query and routes it to the right person.

Email Support

Send your privacy request to the support email listed in our help centre. Include your registered email address so we can verify your identity before acting.

Telegram Channel

Our Telegram support handle is shown in the help centre. Useful for follow-up questions after you have already opened a data request ticket with us.

DATA HANDLING DETAIL

Security, Retention, Cookies and Your Account Rights

We use SSL encryption on every connection between your device and our servers, so the data you submit — whether that is your account login, a DANA deposit confirmation, or a withdrawal request — travels securely. Account passwords are stored as one-way hashes; even our own team cannot read your password in plain text. We keep transaction records for the period required under the applicable obligations of regions where our service is available, and we delete or anonymise inactive account data when retention is no longer necessary.

SSL Encryption

Every session — from account login through GoPay deposit confirmation — runs over SSL. Data in transit is encrypted end-to-end so it cannot be intercepted between your phone and our servers.

Password Security

Your password is hashed on our side. We cannot retrieve or read it. If you forget it, the only path is a reset via your registered email or OTP to your mobile number.

Data Retention

Transaction logs linked to DANA, OVO, and GoPay payments are kept for the period required by applicable obligations. Inactive account data is reviewed periodically and anonymised when retention is no longer needed.

Your Access Rights

You can request a copy of your stored data, ask us to correct inaccurate details, or ask for deletion where no legal hold applies. Raise any of these through our live chat or email support channel.

Common Questions About Your Privacy on spn888

These are the questions we hear most often about data, cookies, account security, and your rights. If your question is not covered here, our support team can help — reach us via live chat or email from the help centre.

We collect your name, email address, date of birth, contact number, and the wallet identifier for any DANA, OVO, or GoPay account you link. Device and session data is also logged for security purposes.

No. We record only the wallet identifier needed to route your transactions. Your wallet PIN and password are never transmitted to or stored on our servers at any stage of the payment process.

Transaction records are held for as long as applicable obligations in eligible regions require. Inactive account data is reviewed and anonymised once retention is no longer legally or operationally necessary.

Yes. Submit a data access request via live chat inside your account dashboard or by email through the help centre. Include your registered email so we can verify your identity before sending any data.

We use session cookies to keep you logged in and persistent cookies to remember your preferences. You can adjust or block cookies in your browser settings; some site functions may not work without them.

We share data only with payment processors handling DANA, OVO, and GoPay transactions, and with identity verification services where local law requires it. We do not sell personal data to advertisers.

Contact our support team via live chat or email with your account details and the specific correction or deletion you need. Requests are reviewed against any legal hold that may apply before we act.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.